Industries
IT Support for Manufacturing and Food Production
IT built around a plant floor: equipment that outlives its operating system, shifts that cannot stop, and customers who now audit your security.
40+ years of combined experience · Flat monthly pricing
Manufacturing is the sector where the gap between IT and the actual business is widest. The server room gets attention because it looks like IT. The cell that presses, cuts, mixes or fills does not, right up until it stops and the shift stops with it.
Most plants we walk into have the same shape underneath: a flat network where a controller from 2011 sits alongside the laptops, a scheduling system nobody has patched because nobody is certain what patching would break, and a backup that faithfully protects the accounting data while ignoring the machine configuration that would take three weeks to rebuild from memory.
None of that is negligence. It is what happens when equipment is bought on a twenty-year horizon and software is sold on a three-year one. The work is making the two coexist safely rather than pretending the old half will be replaced.
What we handle for manufacturing
Full Networking & Wi-Fi
Production equipment separated from the office network, with wireless that survives steel racking and a plant's worth of interference.
Backup Solutions
Restore-tested copies of machine configuration, batch records and the scheduling system — not just the file server.
Business Cybersecurity
The controls your customers' security questionnaires ask about, implemented rather than described.
Managed IT Services
Monitoring and helpdesk scheduled around production hours, on a flat monthly rate that does not spike in a bad month.
VoIP Phone Systems
One system covering the office, the floor and whoever is out on a delivery, with no personal numbers going into circulation.
Website Hosting & Design
Hosting and sites kept fast and patched, which for a supplier is often the first thing a buyer checks.
What's different about this work
Machines bought to outlive the software bolted to them
A press or a filler that still holds tolerance is not going to be scrapped because the PC bolted to it runs something the vendor stopped patching years ago, and nobody should pretend otherwise. The workable answer is containment: the machine goes on its own network segment, its list of permitted destinations gets very short, it is monitored, and nothing else you depend on is allowed to need it. That turns an unfixable problem into a managed one.
Downtime priced by the shift, not the ticket
In an office, an hour of degraded service is an irritation. On a line, it is a quantifiable number of units that did not get made, plus a crew being paid to wait and a delivery commitment that now needs a phone call. That changes what is worth spending on: the systems that gate production earn real redundancy and tested recovery, and the ones that do not can be handled at a sensible pace.
Customers who now audit your security before they order
Security questionnaires used to arrive from banks. Now they arrive from the customer whose parts you make, and a vague answer increasingly costs the order rather than just delaying it. Read a few of them and the same handful of questions keeps surfacing: whether accounts carry a second factor, whether anyone has restored from a backup recently, whether devices are centrally managed, and whether your domain is configured so an outsider cannot send mail in your name. We close those gaps and give you answers with evidence behind them.
Traceability records that have to survive the product
Food production carries a documentation burden that is nobody's idea of IT work and lands on IT anyway. Lot codes, temperature histories and supplier paperwork all have to be produceable on demand, sometimes years after the run, and the system each one actually lives in is often not the system anyone thought to protect. So we map the obligation to the machine before anything else: find where each record genuinely sits, bring it into the backup, and prove the restore by doing one. A recall is not the moment to be improvising that.
Systems we expect to find
These are the systems the work actually runs on, and the ones a general IT contract tends to leave to the software vendor. We treat them as in scope.
- Machine controllers and HMI panels
- Production scheduling and MRP
- Quality and inspection records
- Batch, lot and traceability data
- Temperature and environmental logging
- Barcode and label printing
- Warehouse scanners and RF coverage
- Shop-floor terminals and kiosks
- CAD and engineering drawing stores
- Supplier EDI connections
What the businesses we look after say is on our testimonials page.
Common questions
Our line runs software the vendor stopped supporting. Can you work with that?
Yes, and it is one of the most common situations we deal with. Replacing working equipment because of the computer attached to it is rarely justifiable. We isolate it on its own network segment, restrict what it is allowed to reach, monitor it, and remove any dependency that would take something important down with it. The risk gets contained rather than ignored.
Can you schedule work around our production hours?
That is the normal arrangement. Anything with a chance of interrupting a line happens between shifts, at a weekend, or during a planned shutdown, agreed with you in advance. Emergency work is the exception, and even then the first question is what we can do without stopping anything.
A customer has sent us a security questionnaire. Can you help us answer it?
Yes, and this is increasingly why manufacturers call us in the first place. We work through what each question is actually asking, fix the gaps worth fixing, and give you answers you can send with evidence behind them. We will not tell you that you are compliant with something — that is not ours to certify — but we will make the answers true.
Do you handle food safety and traceability record-keeping?
We handle the IT side of it: making sure the systems holding those records are backed up, that the backups have been restore-tested rather than merely scheduled, and that access to them is controlled and documented. The record-keeping obligations themselves are yours and your auditor's; our job is making sure the technology does not become the reason you cannot meet them.
How is your pricing structured?
A flat monthly rate per user, quoted after a free assessment. With a plant, that assessment also involves working out which systems genuinely gate production — those earn real redundancy and tested recovery, and spending evenly across everything else is how budgets get wasted.
Further reading
Bill C-8 Is Now Law: What Canadian Businesses Need to Know
Canada's first mandatory cybersecurity framework received Royal Assent on June 16, 2026. Here's who it affects, what it requires, and what to do next.
Outdated backup systems could leave your business vulnerable
When did you last review your business’s backup tools? Outdated backup systems can fail to protect you from modern threats, like ransomware attacks. If you want a reliable backup system, here’s what you need to know…
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Request a QuoteWhere we see this work
We cover this work across every area we serve — these are where it comes up most. On-site response differs by location, and each service area page states its own position.